Tendo’s new Espresso Abilities Glossary may help enhance job prospects for specialty-coffee staff.
BY EMILY MENESES
SENIOR ONLINE CORRESPONDENT
From AeroPress to pourovers, from latte artwork to cupping, there’s an infinite array of expertise to be discovered on this planet of specialty espresso. With Tendo’s just lately launched Espresso Abilities Glossary, each baristas and café managers can now simply monitor and converse about which expertise a person has, and which expertise they’re engaged on or hoping to develop.
“The [skills glossary] was actually created for the employee,” shares Will Ross, founding father of Tendo and former espresso store supervisor. “It permits a person to personal a proof of labor as they transfer between jobs, basically [acting in place of] the CV or resumé.“
The glossary is supposed to come in useful each on the time of a barista’s interview and when elevating conversations about promotions or raises. By permitting staff to checklist out their expertise in a concrete, tangible approach, the glossary will function an additional level of reference when baristas apply for a brand new job or negotiate a promotion at an organization they’re already with.
“Coaching and growth will all the time require coaches, curriculum, and work-based reinforcement,” Will continues. “Concrete phrases and definitions empower staff to have constructive, open conversations with their managers about inside mobility.”
Will says the glossary will even profit store homeowners and supervisors through the hiring course of. ”[The coffee skills glossary also provides] an upside for café managers,” he says. “For instance, a café can checklist the, say, 20 expertise essential to work of their store—and determine whether or not a employee has these expertise or a few of them.”
The Espresso Abilities Glossary contains 75+ espresso expertise, together with dosing, tamping, milk texturing, and extra. Moreover, there are 20 transferable expertise that any espresso worker can entry on their telephone. Every talent additionally features a clear and concise definition, supplied in-house by Tendo specialists and unbiased collaborators from the espresso business.
“Basically, we’re about making staff seen within the labor market, and empowering people with their knowledge,” Ross elaborates. “Now you can incentivize staff round expertise that they might not have essentially seen as value pursuing … and present staff that in the event that they develop [their skillset], there’s a chance for recognition in addition to monetary [benefits].”
Tendo plans to ultimately create glossaries for all frontline staff, together with bartenders, cooks, and anybody working within the hospitality business. Via the Espresso Abilities Glossary, the platform hopes to assist specialty-coffee retailers entice and retain expert staff, in addition to present baristas their potential to develop of their careers. The Espresso Abilities Glossary is now accessible on the Tendo web site, with additional details about the corporate accessible on the Press web page.
ABOUT THE AUTHOR
Primarily based in Los Angeles, Emily Pleasure Meneses (she/her) is a author and musician enthusiastic about tradition and collective care. You possibly can commonly discover her at Echo Park Lake, ingesting a cortado and journaling about astrology, artwork, Animal Crossing, and her desires. Discover her poetry, brief tales, and soundscapes on her web site.